customer service & sales executive

>Engage with customers through various channels, understanding their needs and providing tailored product solutions that drive sales.

>Resolve customer inquiries and complaints efficiently, ensuring a positive customer experience while maintaining company standards.

>Conduct product demonstrations and presentations, showcasing features and benefits to enhance customer understanding and drive purchases.

>Collaborate with the sales team to identify upselling and cross-selling opportunities, maximizing revenue from existing accounts.

>Maintain accurate records of customer interactions and transactions using CRM software, ensuring data integrity and accessibility.

>Gather customer feedback on products and services, relaying insights to the product development team for continuous improvement.

>Monitor competitor offerings and market trends to provide valuable insights that inform sales strategies and product positioning.

>Build and maintain strong relationships with customers, ensuring their loyalty and encouraging repeat business through personalized follow-ups.